Business rebrand notice
The Roofing Lads was previously trading as Solihull Roofing. As part of a business rebrand, some historical quotations, invoices, guarantees, marketing materials and customer documentation may still reference Solihull Roofing. All existing warranties, guarantees, quotations and customer agreements issued under Solihull Roofing remain valid and will continue to be fully honoured by The Roofing Lads. This rebrand does not affect any existing customer rights or workmanship guarantees.
Who we are
The Roofing Lads is a UK sole trader providing roofing services across Coventry, Solihull, Warwickshire, Birmingham and surrounding areas. We are the data controller for personal information collected through this website, by email and over the telephone.
- Trading name: The Roofing Lads (previously Solihull Roofing)
- Business type: Sole Trader
- Email: admin@theroofinglads.co.uk
- Telephone: 07547 893951
Information we collect
We collect information you give us when you complete a contact or quotation form, send us an email, call us, or send photographs of your property. This typically includes your name, address, postcode, telephone number, email address and details of the work you are enquiring about.
If you allow analytics cookies, we also receive anonymised technical information about your visit such as pages viewed, device type and general location. We do not use this to identify you personally.
Why we collect your information
- To respond to enquiries and arrange site visits or surveys.
- To prepare quotations, schedule work and manage jobs.
- To issue invoices, receipts and workmanship guarantees.
- To meet our legal, tax, insurance and record keeping duties.
- To improve the website where analytics cookies have been accepted.
Our lawful basis
We process your information where it is necessary to take steps before entering a contract, to perform a contract, to meet a legal obligation, for our legitimate business interests in running and improving our services, or where you have given consent (for example to analytics cookies). You can withdraw consent at any time.
Data storage and security
Enquiry and job information is stored on secured devices and reputable cloud services protected by passwords and access controls. Paper records are kept securely. We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access.
Sharing your information
We do not sell your personal information. We only share it with trusted providers where necessary to deliver our services (for example email, accounting or scheduling tools), or where required by law, insurance or HMRC.
How long we keep your information
We keep enquiry and customer records only for as long as needed to provide our services and to meet warranty, insurance, tax and legal obligations. Tax related records are kept for at least six years in line with HMRC requirements.
Your rights under UK GDPR
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information where it is no longer required.
- Restrict or object to how we use your information.
- Request transfer of your information where this applies.
- Withdraw consent at any time where processing relies on consent.
To exercise any of these rights, email admin@theroofinglads.co.uk or call 07547 893951. We will respond within one month.
Complaints
If you are not satisfied with how we handle your information you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always appear on this page.